Terms & Conditions
of Service

Section 01

Agreement to Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between Cleaning Su Casa ("Company," "we," "our," or "us") and the client identified in the service request or booking ("Client," "you," or "your"). By submitting a service request, completing an online booking, accepting a quote, or permitting Cleaning Su Casa to perform cleaning services at your home or short-term rental property, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set forth herein.

If you do not agree to these terms, you must not engage our services. This Agreement supersedes all prior oral or written agreements, understandings, negotiations, and representations between the parties with respect to the subject matter herein.

Section 02

Scope of Services

2.1 Service Description

Cleaning Su Casa provides professional residential and short-term rental cleaning services as described in the applicable service quote, booking confirmation, or service agreement. Services may include, but are not limited to: standard and deep residential cleaning, Airbnb and VRBO turnover cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, window cleaning, laundry services, and holiday or event preparation cleaning.

2.2 Service Specifications

The specific services to be performed, frequency of service, and applicable pricing shall be as set forth in the Client's approved booking or service quote. Any services not expressly included in the agreed scope shall constitute additional services subject to separate pricing and written or electronic authorization.

2.3 Property Representation

Client is responsible for accurately representing the size, number of rooms, number of bathrooms, and any special requirements of the property at the time of booking. Material misrepresentations that affect the scope or cost of services may result in price adjustments, refusal to perform service, or termination of the service agreement.

2.4 Limitations

Our services do not include:

• Removal of hazardous or biohazardous materials
• Repair, restoration, or construction work of any kind
• Moving heavy furniture or appliances unless specifically agreed in writing
• Cleaning of personal items, sensitive electronics, or fragile collectibles unless arranged in advance
• Extermination or pest control services
• Exterior cleaning of structures (other than windows as booked)

Section 03

Quotes, Pricing & Payment

3.1 Estimates and Quotes

All pricing provided through our online booking tool or by our representatives constitutes an estimate based on information provided by the Client. Final pricing may vary based on actual conditions observed upon arrival, changes in scope, property size discrepancies, excessive mess, pet hair, or unforeseen circumstances. We reserve the right to adjust pricing prior to or at the commencement of services with notice to the Client.

3.2 Pricing Structure

Our pricing is based on factors including but not limited to: property square footage, number of bedrooms and bathrooms, cleaning type (standard, deep, or turnover), frequency of service, add-on services, and applicable market rates. Recurring client discounts are contingent upon maintenance of the agreed schedule.

3.3 Payment Terms

• Payment is due at the time of service or upon receipt of invoice, unless otherwise agreed in writing
• Accepted payment methods include major credit and debit cards, ACH transfer, check, and cash. Credit card payments may be subject to a processing fee of up to 3.5%
• For recurring services, payment is collected automatically upon completion of each visit unless otherwise arranged
• A late payment fee of 1.5% per month (18% annually) will be assessed on all overdue balances
• Clients with accounts more than 30 days past due may have services suspended without liability to the Company
• Returned checks are subject to a $45 returned check fee in addition to any applicable bank charges

3.4 Price Adjustments

Pricing is subject to periodic review and adjustment. The Company reserves the right to adjust pricing with a minimum of thirty (30) days written or electronic notice to the Client. Continued scheduling of services following such notice constitutes acceptance of the revised pricing.

3.5 Taxes

All quoted prices are exclusive of applicable taxes. Client is responsible for any sales tax, use tax, or other governmental charges applicable to the services provided, where required by law.

Section 04

Scheduling & Access

4.1 Service Schedule

Services will be performed on the dates and times agreed upon in the booking confirmation. Preferred days and times are accommodated on a best-efforts basis and are not guaranteed. The Company reserves the right to adjust scheduling with reasonable advance notice due to holidays, staffing constraints, weather conditions, or other operational factors.

4.2 Client Access

Client shall provide safe, unobstructed, and timely access to the property on the day of service. This includes providing necessary access codes, keys, lockbox codes, gate codes, parking access, and any other means required. Client shall notify the Company of any access restrictions, security systems, alarm codes, or special entry requirements prior to the first service date.

4.3 Airbnb & VRBO Calendar Access

For hosts utilizing our calendar-synced turnover service, Client agrees to grant the Company access to their short-term rental calendar to facilitate automated scheduling. The Company will use this information solely for the purpose of scheduling and performing cleaning services and will not share it with any third party.

4.4 Lockouts and Inaccessibility

If our cleaning personnel arrive at the property and are unable to gain access for any reason attributable to the Client, a lockout fee equal to 50% of the scheduled service invoice may be charged, and the missed service may not be rescheduled without additional charges.

4.5 Pets

Client must disclose the presence of pets at the property prior to the first service. Aggressive or unsecured animals may result in refusal of service without liability to the Company. A pet fee may apply for properties with pets.

Section 05

Cancellation, Rescheduling & Termination

5.1 Cancellation by Client

Clients may cancel or reschedule individual service appointments with a minimum of forty-eight (48) hours advance notice at no charge. Cancellations with less than forty-eight (48) hours notice may result in a cancellation fee equal to fifty percent (50%) of the scheduled service value. Cancellations with less than twenty-four (24) hours notice, or same-day cancellations, may result in a cancellation fee equal to one hundred percent (100%) of the scheduled service value.

5.2 Service Agreement Termination

Either party may terminate an ongoing recurring service agreement with thirty (30) days written or electronic notice to the other party. Early termination by the Client of a discounted-rate or fixed-term agreement may be subject to an early termination fee equal to one (1) month of service at the contracted rate.

5.3 Termination for Cause

The Company reserves the right to immediately terminate services without notice or liability in the event of: non-payment of invoices; abusive, threatening, or harassing behavior toward Company personnel; creation of unsafe working conditions; or material breach of this Agreement by the Client.

5.4 Cancellation by Company

In the event the Company must cancel a scheduled service due to circumstances within our control, we will make commercially reasonable efforts to reschedule within five (5) business days at no additional charge to the Client.

Section 06

Liability, Insurance & Claims

6.1 General Liability Insurance

Cleaning Su Casa maintains general commercial liability insurance and, where required, workers' compensation coverage for its employees. Certificates of insurance are available upon written request.

6.2 Limitation of Liability

The Company's total liability to the Client for any claim arising out of or related to the provision of services under this Agreement shall not exceed the total amount paid by the Client for services in the three (3) months immediately preceding the incident giving rise to the claim.

6.3 Property Damage Claims

Client must report any alleged property damage caused by Company personnel within twenty-four (24) hours of the service date. Claims reported after this period may be denied. The Company shall have the right to inspect the alleged damage and, at its discretion, repair, replace, or compensate for verified damage caused solely by Company negligence. The Company is not liable for pre-existing damage, ordinary wear and tear, or damage to items not disclosed as fragile or of unusual value prior to service.

6.4 High-Value and Fragile Items

Client is responsible for securing, removing, or identifying all fragile, irreplaceable, or high-value items prior to each cleaning service. This is especially important for short-term rental properties where guest belongings may be present. The Company shall not be liable for damage to items that were not disclosed or that were left in areas being cleaned.

6.5 Guest Property

For Airbnb and VRBO turnover cleanings, the Company is not responsible for damage to, loss of, or claims relating to guest belongings left at the property. Client (the host) assumes all responsibility for guest property and any related disputes with guests or the rental platform.

6.6 Theft Claims

The Company conducts thorough background checks on all cleaning personnel. In the event of an alleged theft, Client must file a police report within 24 hours and provide a copy to the Company. The Company will cooperate fully with any investigation but assumes no liability for theft unless a Company employee is convicted of the offense.

Section 07

Our Personnel

7.1 Employee Conduct

All Company cleaning personnel are employees or authorized subcontractors who have undergone background screening and training. The Company maintains full responsibility for the supervision, compensation, and conduct of its personnel.

7.2 Non-Solicitation

Client agrees not to directly hire, solicit, or employ any current or former employee of the Company who has performed services at the Client's property during the term of this Agreement and for a period of twenty-four (24) months following termination. A breach of this provision entitles the Company to liquidated damages equal to six (6) months of that employee's then-current wages as a reasonable estimate of recruitment and training costs.

7.3 Subcontractors

The Company may use vetted and supervised subcontractors to fulfill service obligations. The Company remains fully responsible for the quality and conduct of all subcontractors performing work under this Agreement.

Section 08

Confidentiality & Security

The Company acknowledges that its personnel will have access to Client's home or rental property, including personal belongings and private spaces. The Company agrees to:

• Maintain the confidentiality of all information observed on Client's premises
• Prohibit personnel from accessing Client's computers, personal files, or private materials
• Report any observed security issues, property damage, or suspicious activity to the Client immediately
• Not disclose any information about the Client's property, personal information, or rental listing to any third party without written consent
• Handle all access codes, lockbox codes, and keys with strict confidentiality

Section 09

Service Satisfaction & Quality Guarantee

9.1 Our 100% Satisfaction Guarantee

Cleaning Su Casa is committed to delivering exceptional results on every visit. We stand behind our work with a 100% Satisfaction Guarantee. If you are not completely satisfied with any aspect of a completed service, we will return to remedy the issue at no additional charge.

9.2 Complaint and Re-Service Procedure

If Client is unsatisfied with any aspect of a completed service, Client must notify the Company within twenty-four (24) hours of the service date with a specific description of the deficiency. Upon verification, the Company will return to remedy the identified issue at no additional charge within two (2) business days. This re-service constitutes the Client's sole and exclusive remedy for service quality complaints.

9.3 Quality Inspections

The Company may conduct periodic quality reviews of completed work. Client agrees to cooperate with and facilitate any quality assurance process conducted by Company management or designated personnel.

Section 10

Supplies & Equipment

Unless otherwise agreed in writing, the Company shall furnish all cleaning supplies, chemicals, and equipment necessary to perform the contracted services. All chemicals used comply with applicable safety regulations and are appropriate for residential use.

Client may request the use of specific eco-friendly, fragrance-free, or hypoallergenic products with reasonable advance notice. Any additional costs associated with Client-specified products will be billed to the Client. Safety Data Sheets (SDS) for products used at your property are available upon written request.

For Airbnb and VRBO hosts, if you supply linens, towels, toiletries, or amenities for restocking, please ensure they are clearly organized and accessible. The Company is not responsible for restocking items that are not available or clearly designated at the property.

Section 11

Airbnb & VRBO Host-Specific Terms

11.1 Calendar Integration

Hosts who elect to use our calendar-synced scheduling service grant Cleaning Su Casa access to their Airbnb, VRBO, or equivalent platform calendar solely for the purpose of automatically scheduling turnover cleanings. The Company will use checkout and check-in times to determine cleaning windows and will not modify, access, or interact with any other aspect of the host's rental account.

11.2 Turnover Window Responsibility

The Company will make best efforts to complete each turnover cleaning within the available window between guest checkout and the next guest check-in time. The Company is not responsible for delays or incomplete cleanings caused by late guest checkouts, incomplete checkout by guests, access issues, or cleaning windows of less than two (2) hours unless specifically agreed in advance.

11.3 Linen & Supply Management

If linen changes, towel restocking, or amenity restocking are included in the turnover service, Client is responsible for ensuring an adequate supply of clean linens, towels, and consumables is available at the property at all times. The Company will notify the Client if supplies are running low but is not responsible for sourcing or purchasing replacement supplies.

11.4 Property Condition Standards

Hosts agree to maintain the property in a condition suitable for standard turnover cleaning. Properties with significant damage, excessive mess beyond normal guest use, pest infestations, or hazardous conditions may be subject to additional fees, refusal of service, or termination of the service agreement. The Company will photograph and notify the Client of any such conditions found upon arrival.

11.5 Guest Damage Reporting

Company personnel will conduct a visual inspection of the property during each turnover and will report any observed guest damage, missing items, or unusual conditions to the Client via the agreed communication channel (text, email, or app notification) within two (2) hours of completing the cleaning. Photographic documentation will be provided where possible. This reporting service is provided as a courtesy and does not constitute a formal property inspection.

11.6 Platform Ratings

Cleaning Su Casa takes pride in helping hosts maintain high guest satisfaction ratings. However, the Company makes no representations, warranties, or guarantees regarding the impact of our services on guest reviews, platform ratings, Superhost status, or any other platform metrics.

Section 12

Regulatory Compliance

The Company shall perform all services in compliance with applicable federal, state, and local laws and regulations, including those pertaining to occupational health and safety, environmental protection, waste disposal, and employment practices.

Client is responsible for ensuring that the property complies with all applicable regulations affecting the performance of cleaning services, including proper ventilation, disclosure of known hazards, and any short-term rental licensing or compliance requirements under local ordinances.

Section 13

Force Majeure

Neither party shall be liable for delays or failure to perform obligations under this Agreement to the extent that such failure results from circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, severe Alaska weather conditions, pandemic or epidemic, government orders, power outages, or labor disputes. The affected party shall provide prompt notice to the other party and shall resume performance as soon as reasonably practicable.

Section 14

Indemnification

Client agrees to indemnify, defend, and hold harmless the Company and its officers, employees, agents, and subcontractors from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Client's breach of this Agreement
• Client's negligence or willful misconduct
• Unsafe or undisclosed conditions at the Client's property
• Client's violation of applicable law, including short-term rental regulations
• Claims by guests, tenants, or third parties arising from the condition of the Client's property
• Claims by Airbnb, VRBO, or any rental platform arising from the Client's hosting activities

Section 15

Dispute Resolution

15.1 Good Faith Negotiation

In the event of any dispute arising out of or related to this Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiation. Either party may initiate this process by providing written or electronic notice describing the nature of the dispute.

15.2 Mediation

If the dispute is not resolved through negotiation within thirty (30) days, the parties agree to submit the dispute to non-binding mediation before a mutually agreed mediator prior to initiating any legal proceedings.

15.3 Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Alaska. Any legal proceedings shall be brought exclusively in the state or federal courts located in Anchorage, Alaska.

15.4 Waiver of Jury Trial

Section 16

General Provisions

16.1 Entire Agreement

This Agreement, together with any executed service quote, booking confirmation, or work order, constitutes the entire agreement between the parties and supersedes all prior agreements and representations.

16.2 Amendment

No modification or amendment to this Agreement shall be valid unless made in writing and acknowledged by authorized representatives of both parties.

16.3 Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to subsequently enforce such provision or any other provision herein.

16.4 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16.5 Assignment

Client may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets without Client consent.

16.6 Notices

All notices required or permitted under this Agreement shall be delivered by email to the addresses on file, or by certified mail to Cleaning Su Casa's principal business address in Anchorage, Alaska. Notices are effective upon confirmed receipt.

16.7 Independent Contractor

The Company is an independent contractor and not an employee, partner, joint venturer, or agent of the Client. Nothing in this Agreement shall be construed to create an employment or agency relationship between the parties.

16.8 Electronic Acceptance

Submission of a service request or booking through the Company's online platform, or electronic acceptance of a quote, shall constitute a valid and binding agreement and shall have the same legal effect as a written signature.